Shipping policy
Shipping Policy — Allthera The Label
We want your order to arrive beautifully and on time. Here's everything you need to know.
Processing
All orders are processed within 1–2 business days of being placed. Our team operates Monday to Friday, 9am – 5pm AEST, excluding public holidays.
You'll receive a confirmation email with tracking as soon as your order has shipped.
Domestic Shipping (Australia)
| Standard | Express | |
|---|---|---|
| Cost | $12 AUD | $15 AUD |
| Timeframe | 5–10 business days | 2–5 business days |
Free standard shipping on all Australian orders over $100 AUD.
All domestic orders are sent via Australia Post with tracking. Once your order has left our hands, delivery timeframes are managed by Australia Post and may vary.
International Shipping
We ship worldwide. Shipping costs and timeframes are calculated at checkout based on your location.
Please note that all international orders are shipped Delivery Duties Unpaid (DDU). Any customs duties, taxes or import fees charged upon delivery are the responsibility of the customer. We recommend checking with your local customs office before ordering.
If an order is refused or unclaimed at customs due to unpaid duties, we are unable to issue a refund for the order.
Order Tracking
Once your order is dispatched you'll receive an email with your tracking number. You can use this to follow your order through Australia Post or your international carrier's website.
If you haven't received a tracking email within 3 business days of placing your order, please reach out to us at alltherathelabel@gmail.com.
Lost or Delayed Orders
We do everything we can to get your order to you safely. If your order appears lost or has been significantly delayed, contact us and we'll do our best to help.
Please note that once an order has been dispatched, delivery delays caused by the carrier are outside of our control. Your rights under the Australian Consumer Law apply if an item is lost in transit by our fault.
